Last week, the Social Security Administration issued a press release saying that it was working with other federal agencies on a plan to help improve customer service demands.
According to the SSA, the Office of Management and Budget (OMB) has published a plan called the Customer Service Cross-Agency Priority (CAP) Goal on the performance.gov website.
“Customer service is part of our DNA here at Social Security, and we are happy to provide leadership in this important area,” Acting Commissioner Carolyn W. Colvin said in the press release. “For all the federal agencies that interact with citizens or businesses, our customers expect and deserve world-class customer service. Through this CAP Goal, we renew our commitment to improve service to the American people.”
Colvin serves as the leader of the plan. The plan includes staff from the SSA and OMB identifying ways to come up with strategies for better service. Some of the plan highlights include:
- An online and in-person network that federal employees anywhere can join and share ideas and tools for improving customer satisfaction
- A nationwide award program for teams and individuals who excel at customer service
- A better way to improve transparency and measure customer satisfaction across the federal government
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It is interesting that the SSA is in the process of identifying ways to improve customer service. As we blogged about recently, one of the biggest obstacles the agency faces now is field office closures. Many blame these closures on underfunding for operational costs.
Our hope is that Colvin, who was nominated as the full Commissioner of Social Security recently, will be able to work on ways to improve customer service amid a budget crunch.
Keep in mind, it was recently reported that only 48 percent of those who sought Social Security Disability Insurance (SSDI) benefits were approved at the hearing level in 2013 and only 33 percent of claimants were approved after their initial applications. This means that there are going to be increased backlogs and delays among claims.
If you have questions about applying for benefits, do not let a delay hamper your drive. Contact a Tulsa Social Security disability attorney. We offer free consultations. Contact us today to learn more about your rights.
Troutman & Troutman, P.C. – Tulsa Social Security disability lawyers
Troutman Touts: In 2010, women comprised 47 percent of all disabled workers.