Will Uber Ever Be More Accessible For People With Disabilities?

By now, we’ve all heard of Uber. It is the ride hailing app that can summon a driver to your doorstep to take you wherever you need to go. It is a revolutionary transportation advancement that is allowing more people to be mobile than ever before… That is unless you are a person with disabilities.

Why Can’t Uber Become More Accessible for People with Disabilities?

Uber’s history of limited access for people with disabilities is unfortunately pretty long. In California, the company was sued for denying access and even abusing service animals and their masters. In Chicago, the company was accused of not meeting the city’s requirement that all transport companies must maintain a number of wheelchair accessible vehicles greater than or equal to 5 percent of that company’s fleet. Several other conflicts have given the company a black eye when it comes to disability rights, and the latest case isn’t helping the company.

A class action lawsuit in New York City is accusing the company of discriminating against people with disabilities. It claims that there are less than 100 wheelchair-accessible vehicles in Uber’s 58,000 driver-for-hire fleet. This has left New York riders with disabilities waiting on rides that sometimes never show up.

Uber claims that it has 200 wheelchair-accessible vehicles in New York, and available through uberWAV. The company also stated that it offered incentives for accessible vehicle drivers by providing $10 for each completed trip and $500 for completing 40 trips in the driver’s first week. It even claims to be charging an “accessibility fee” of 5 cents for its luxury vehicle service, which would fund more incentives.

However, Uber’s words are doing little to calm members of the disability community. The lawsuit is asking the court to require Uber to make a remedial plan that would ensure full and equal access to people with disabilities.

Brought to you by the Tulsa disability attorneys at Troutman & Troutman—keeping you informed about the issues that could affect Oklahomans with disabilities.


    I didn't think there was a caring professional considerate attorney firm on the planet, but Troutman & Troutman proved me wrong. From the receptionist to the legal assistance to the attorney and more they were exceptional people.

    - Robert S.

    They did a fantastic job getting everything gathered up and getting the trial done as quickly as possible. Anytime I had a question they were patient and help me understand what was going on. Especially Christy and Charlie were great.

    - Michael M.

    Steve Troutman was able to get my short-term and long-term disability for me. Then Erin another lawyer for their firm got my Social security disability for me. Great people.

    - Billy S.

    Mr. Troutman walked me through the entire process. Heather was available each time I called, answered all my crazy questions, and helped me fill out forms along the way. I was never treated like I was wasting time.

    - Julia C.

    Erin and Keith were fabulous! They were compassionate, helpful, and very responsive! They made the process very smooth and painless every step of the way.

    - Valerie W.

We Are Here to Help 

Free & Confidential Consultations
  • Please enter your first name.
  • Please enter your last name.
  • Please enter your phone number.
    This isn't a valid phone number.
  • Please enter your email address.
    This isn't a valid email address.
  • Please make a selection.
  • Please enter a message.